FAQ
Where is my order?
In order to track your order, please visit our tracking page at
https://pbcpnhqu.aftership.com?page-name=tracking
What is your refund policy?
To view our refund policy, please visit https://www.hopeandafuture.shop/policies/refund-policy
What are the wash care instructions for the "Do Good" hoodie?
- Hand Wash Cold, Inside Out
- Line Dry
- DO NOT Iron Decoration
- Low Iron
- DO NOT Dry Clean
- Non-chlorine Bleach
What are your shipping details?
Orders are fulfilled within 72-96 hours and typically arrive in 10 to 14 business days. Shipping rates are flat for domestic orders. We aren't responsible for lost or stolen items; please contact the carrier in those cases. During sales, processing times may be longer, and customer service responses can take up to 5 business days.
What is your contact info?
Our contact information for Hope and a Future LLC is as follows: you can reach us via email at hopeandafuturecs@gmail.com. If you have any inquiries or need assistance, please feel free to contact us through this email. We look forward to hearing from you!
What is your return policy?
We do not accept returns. For exchanges or errors/damaged items, contact us within 3 business days of delivery. Check the size chart before ordering; we will replace wrong sizes. Fit issues require you to keep the item and place a new order. Exceptions may receive store credit or a refund at our discretion. Worn items are not eligible for exchange.